Returns & Refunds

RETURNS POLICY

 

IF FOR ANY REASONS YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE OR IF YOU HAVE RECEIVED A FAULTY ITEM, WE WILL GLADLY EXCHANGE OR REFUND YOUR MERCHANDISE WITHIN 14 DAYS OF RECEIPT.
 
PLEASE CONTACT  info@kaizenen.com IN ORDER TO RECEIVE YOUR RETURNS FORM.
 

TERMS AND CONDITIONS OF RETURN:

 

-DUE TO THE NATURE OF PERSONALISED AND MONOGRAMMED PRODUCTS, RETURNS, CHANGES OR CANCELLATIONS ARE AT OUR DISCRETION. IN EXERCISING THIS DISCRETION, WE WILL HAVE REGARD TO THE LEVEL OF CUSTOMISATION AND PERSONALISATION AND ALSO RESERVE THE RIGHT TO OFFER A STORE CREDIT RATHER THAN A MONETARY REFUND.

 
– FOR SANITARY REASONS, EARRINGS WITH A STUD COMPONENT CANNOT BE RETURNED.
 
– ALL RETURNED ITEMS MUST BE IN ITS ORIGINAL CONDITION, UNUSED, UNALTERED & UNDAMAGED
  
– ALL ITEMS MUST BE SENT BACK IN THEIR ORIGINAL PACKAGING TOGETHER WITH ALL THE MATERIALS RECEIVED WITH THE ITEM/S (TAGS, CARDS ETC.) AND SHOULD HAVE A COPY OF THE INVOICE INSIDE.

 

-WE WOULD LIKE TO KINDLY INFORM YOU THAT CUSTOMERS ARE RESPONSIBLE FOR PAYING FOR THEIR OWN SHIPPING COSTS FOR RETURNING THEIR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND. 

 

 

REFUNDS

 
ONCE WE HAVE RECEIVED THE RETURNED ITEM(S), REFUNDS MAY TAKE UP TO 5 WORKING DAYS TO REACH YOUR ACCOUNT, DEPENDING ON YOUR PAYMENT METHOD. PAYMENTS WILL BE REFUNDED TO THE ORIGINAL PAYMENT METHOD USED TO MAKE THE PURCHASE.

 
PLEASE NOTE THAT WE DO NOT REFUND SHIPPING COSTS OR ANY DUTIES OR TAXES INCURRED.
 

*IT MAY TAKE UP TO 14 DAYS FOR YOUR RETURN TO REACH US DUE TO CUSTOMS REASONS. ONCE WE HAVE RECEIVED YOUR RETURNED ITEM, IT CAN TAKE UP TO 3-5 DAYS TO PROCESS YOUR REFUND BASED ON YOUR BANK. YOU WILL RECEIVE AN EMAIL CONFIRMATION OF THIS ONCE IT HAS BEEN COMPLETED. THE REFUND WILL BE MADE VIA THE SAME PAYMENT METHOD USED TO MAKE THE PURCHASE. AFTER WE RECEIVE AND PROCESS YOUR RETURN, IT MAY TAKE UP TO 14 WORKING DAYS FOR YOUR REFUND TO DISPLAY ON YOUR PAYMENT CARD STATEMENT. IF YOUR REFUND HAS NOT BEEN CREDITED TO YOUR ACCOUNT, PLEASE CONTACT YOUR BANK.

 

LOCAL RETURNS (YURTİÇİ İADE PROSEDÜRÜ)

SIPARIŞINIZIN SIZE TESLIM TARIHINDEN ITIBAREN 14 GÜN IÇERISINDE, KULLANILMAMIŞ ÜRÜNLERIN ZAMANINDA IADESINI KABUL ETMEKTEN MUTLULUK DUYARIZ. İADE ETMEK ISTEDIĞINIZ ÜRÜNLER AYNI DURUMDA, ORIJINAL AMBALAJINDA VE KULLANILMAMIŞ OLMALIDIR; ORIJINAL ETIKET VE AKSESUARLARI ILE BIRLIKTE TESLIM EDILMELIDIR. İADE EDECEĞINIZ ÜRÜNÜN, ÜRÜN BAKIM KARTI, FATURA VE AMBALAJI ILE BIRLIKTE ORIJINAL DURUMUNDA OLDUĞUNDAN EMIN OLUNUZ. AKSI TAKDIRDE, IADENIZ KABUL EDILEMEYIP GERI ÖDEME YAPILAMAMAKTADIR. MÜŞTERILERIMIZ KENDI TERCIH ETTIĞI KARGO ŞIRKETI ILE ÜRÜNÜ BIZE GERI GÖNDEREBILIR. ÜRÜNLERIN GERI GÖNDERIMINDE ORTAYA ÇIKACAK GÖNDERIM ÜCRETI MÜŞTERIMIZ TARAFINDAN KARŞILANACAKTIR. İADE ÜRÜN SATICI’YA, SATICI ÖDEMELI GÖNDERILIRSE, KARGO ÜCRETI IADE TUTARINDAN DÜŞÜLECEKTIR. ÜRÜN, MANU ATELIER IADE ADRESINE TESLIM EDILENE KADAR MÜŞTERININ MESULIYETINDEDIR. ÜRÜNLERIN IADE EDILEBILMESI IÇIN IADE KOŞULLARINA UYMASI GEREKMEKTEDIR.

 

AMENDMENTS & CANCELLATIONS

SHOULD YOU WANT TO AMEND YOUR ORDER FOR ANY REASON, WE ARE HAPPY TO CANCEL YOUR INITIAL ORDER SO A NEW PURCHASE CAN BE MADE. ONCE YOUR ORDER HAS BEEN SHIPPED, AMENDMENTS AND CANCELLATIONS WITH THE COURIER ARE NOT POSSIBLE. WE RECOMMEND RETURNING YOUR ORDER AND PLACING A NEW ONE.